Milestone Veterinary Centre

Milestone Veterinary Centre describes itself as an independent small-animal practice with in-house surgical procedures and an in-house medical and diagnostic laboratory. The website also states it provides a 24-hour emergency service for registered clients and does not outsource out-of-hours work, aiming for continuity of care.

From the latest reviews available, owners most often mention a small practice feel, vets who explain what they’re doing and why, and follow-up rechecks after urgent visits. A recurring practical complaint from one reviewer is difficulty getting through by phone, while others describe service as friendly and efficient.

Services

Services and capabilities mentioned by the clinic website include

• •Small-animal veterinary care (domestic pets)
• •Vaccinations, including puppy and kitten vaccinations
• •Microchipping
• •Medication and repeat prescriptions
• •Nurse clinics
• •Inpatient care
• •In-house surgical procedures
• •End-of-life care
• •In-house medical and diagnostic laboratory
• •24-hour emergency service for registered clients, with out-of-hours care stated as not outsourced

Examples mentioned in reviews

• •Emergency assessment with a thorough examination, explanation of the plan, and a return visit for a check-up
• •Treatment for a mast cell tumour (one owner’s account)

People

• •Angela (owner): Mentioned by name in a review describing her involvement in care for a dog with a mast cell tumour, with the owner attributing the outcome to her expertise and “going above and beyond.”
• •Vets/staff (not named): Repeatedly described as helpful and knowledgeable. One review gives a concrete example of vets talking through diagnosis and treatment options and checking the owner was happy with the proposed plan; another mentions being good with a very nervous dog.

Reviews

Google rating: 4.6 stars from 25 reviews. “”

• •Owners describe a small practice with helpful staff.
• •Multiple reviews mention vets explaining procedures and reasoning, and involving owners in decisions (e.g., talking through diagnosis and proposed treatment).
• •Follow-up care is mentioned (a check-up a couple of days later after an emergency visit).
• •Handling of anxious pets is noted (care with a very nervous dog).
• •Pricing feedback is mixed: one reviewer calls it “reasonable priced” / “competitive,” while another says prices are higher than alternatives.
• •One reviewer repeatedly reports a problem reaching the clinic by phone, saying they “never seem to answer” and they had to call the other branch instead.