CityVets (Exeter) Ltd

- Recent feedback is mostly positive about the team being kind, calming and knowledgeable, with owners highlighting clear explanations and gentle handling, especially for cats and nervous dogs. - Responsiveness and support are regular positives: some owners mention same-day appointments, quick resolution of problems, and helpful advice even when the exotics vet was not available immediately. - Reviews also continue to praise the clinic’s compassion during stressful or sad visits, including support with ongoing illness and end-of-life care.

Services

•General veterinary care: routine appointments, support for ongoing health issues, and reports of same-day appointments when pets become unwell. Recent reviews mention calm handling of cats, support for nervous dogs, and clear advice for owners managing longer-term problems.
•Procedures and investigations: reviews mention pets undergoing general anaesthetic procedures, as well as sedation for investigation, blood tests, discussion of CT scanning, and prolonged treatment in more complex cases.
•Rabbit and exotics care: the clinic has been praised for rabbit and exotics support, including earlier feedback naming Stephen for rabbit treatment. More recent feedback also mentions helpful advice for an unwell pet starling, with the wider team sharing guidance linked to the exotics service.
•Euthanasia and end-of-life care: several owners describe the team as compassionate and sympathetic when elderly pets needed to be put to sleep. One review also refers to a poor experience when seeking help for euthanasia of a small wild animal.
•Accreditations and standards: the website lists RCVS accreditation, Silver Cat Friendly Clinic status at Alphington and St Thomas, Silver RWAF status at St Thomas, and Gold Standard RWAF status at Heavitree.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners say the team will try to keep costs down if finances are discussed, while others describe treatment and products as expensive, particularly in more complex cases.

People

•Faye / Fay: named repeatedly in owner feedback, especially for being patient with a nervous dog, listening well, and helping pets feel settled. Older feedback also includes one serious complaint linked to her name.
•Stephen: identified in earlier review feedback as an exotic specialist vet, with praise for successful treatment of a rabbit.
•Vicky: repeatedly praised at reception for being helpful, cheerful and polite even when very busy.
•Wider team: owners also speak positively about the vets, nurses, admin and reception staff, including the Heavitree team, for warm greetings, calm handling and clear explanations.

Reviews

Google shows 4.6/5 from 489 reviews.

•Recent feedback is mostly positive about the team being kind, calming and knowledgeable, with owners highlighting clear explanations and gentle handling, especially for cats and nervous dogs.
•Responsiveness and support are regular positives: some owners mention same-day appointments, quick resolution of problems, and helpful advice even when the exotics vet was not available immediately.
•Reviews also continue to praise the clinic’s compassion during stressful or sad visits, including support with ongoing illness and end-of-life care.
•Negative reviews focus mainly on cost and communication, particularly around more complicated investigations, with a few owners feeling the care was impersonal or poorly handled.

Reviews for CityVets (Exeter) Ltd

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Reviews from pet owners who enquired with CityVets (Exeter) Ltd through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 489 we track in total. Recent reviews may not be representative of overall sentiment.

AJ GOODWIN

3 weeks ago

Fabulous team, great care, attention and knowledge. Calming, kind and knowledgeable experience. I would definitely recommend this practice....Thank you all the Heavitree staff 🧡

esiuol360girl19

1 month ago

Years ago I took my pet rat here and they were brilliant. I made an appointment as I needed an "exotics" bird vet for my pet Starling, as she is unwell and though we didn't get to see the exotic vet. The other vets and admin team have been so kind and helpful in sharing their knowledge and advice as well as that of the exotic vet later in the week. A wonderful team! Highly recommend.

Martine de Junnemann

John low

So disappointed with city vets Heavitree, I'm not sure whether it's a new thing but the sole focus is on maximum profit. Everything is way overpriced. They're charging double for many of their products over competitors. It's a sad state of maxed out profit, very little care veterinary affairs. Corporate gains, customer losses

Shazza

GEORGINA sTONE

8 months ago

We were very happy at this Vet's. We have always used them, as they take the time, to make sure any cat we have taken, was settled, before they started and explained everything to us. They are a very loving and caring Vets 😺

Phil Morris

Had to put my cat down

Lizy H

I always get greeted warmly by all the staff when I arrive. The Vets & Nurses take great care with my dog, and support/advise me on how to help her with her ongoing health issues. So I want to say a big thank you to all, for making worrying times with my dog so much less stressful

Tony Bedford

9 months ago

Served by Vicky at reception who was incredibly helpful, obviously a very hard worker, rushed off her feet, yet still very cheerful and polite.

Jenny Billington

Deeply disappointed with the standard of care and level of communication from City Vets. Having been loyal customers for many years (and fortunately never requiring more than the standard health checks), they failed us when we needed them most. Our cat was very poorly and needed fairly enhanced investigations to identify the cause of her symptoms. Unfortunately we found the vet who treated her to be cold and unapproachable, after paying over £900 in fees for procedures, we even had to ask to speak to her on discharge! The problems spiralled from there, with no diagnosis, it seemed as if various ideas were being thrown at us without any real reasoning or explanation (at one point we were even told that our cat would may only have a few days or weeks) with absolutely no justification. There was no sense of care and the whole experience was worsened by them. Needless to say we then changed vets fairly quickly. Would not recommend!