CityVets (Exeter) Ltd

CityVets (Exeter) Ltd is an RCVS-accredited practice in Exeter and part of the Linnaeus group. It operates across four surgeries, with Cat Friendly Clinic (Silver) accreditation at Alphington and St Thomas, plus Rabbit Welfare Association & Fund standards at St Thomas (Silver) and Heavitree (Gold). The practice’s approach centres on tailoring treatment to the individual animal and owner, with an emphasis on clear communication and shared decision-making.

Services

• •General veterinary care for routine appointments and check-ups, including annual health reviews.
• •Dog care, with recent examples including support for an elderly dog with mobility concerns, where a vet reviewed a video of the dog walking and explained what to monitor.
• •Small pet care, with a guinea pig visit mentioned in reviews.
• •Cat-friendly care at the Alphington and St Thomas surgeries, both holding ISFM Cat Friendly Clinic Silver status.
• •Rabbit-focused standards at two sites: RWAF Silver at St Thomas and RWAF Gold at Heavitree.
• •Appointments and access are a recurring positive point in reviews, with owners mentioning being seen quickly when needed, including over a Saturday holiday weekend.
• •Wildlife presentations are also mentioned in reviews, including a pigeon brought in for assessment.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent feedback does not focus much on routine value for money, but one reviewer reported a dispute over a cancellation-fee charge that they said had already been paid.

People

• •Dr Steve Brick (vet): praised for an attentive yearly check-up for an elderly French bulldog, including taking time to review a video of walking issues and explain what to watch for.
• •John (vet): named in a review about a wildlife case involving an injured pigeon; the reviewer was unhappy with the consultation and decision-making.
• •Trevor: mentioned in connection with a guinea pig appointment and described as professional and caring.

Reviews

Google reviews show 4.5 stars from 88 reviews.

• •Recent reviewers often describe a friendly, welcoming team, with praise for both reception staff and vets.
• •A common positive theme is quick access to appointments, including help on a Saturday holiday weekend.
• •Several reviews highlight a calm, supportive consultation style, with pets described as relaxed and owners saying vets were informative, attentive and personal in their approach.
• •Negative feedback is limited but notable: one reviewer reports repeat billing emails for a cancellation fee they say was already settled, and another describes dissatisfaction with the handling of a wildlife euthanasia case.