CityVets (Exeter) Ltd

CityVets (Exeter) Ltd is an RCVS-accredited veterinary group with four surgeries, including sites accredited as Cat Friendly Clinics (ISFM Silver) and practices meeting Rabbit Welfare Association & Fund standards (including a Gold Standard site). Reviews point to a practice geared to routine primary-care work and common procedures (a cat dental treatment is specifically mentioned), with owners also highlighting how staff adapt communication—for example, ensuring a deaf owner fully understands procedures and home-care steps. Multiple reviews also mention considerate handling of more challenging situations, including a nervous “male-hating” dog and support around an unexpected rabbit death.

Services

• •General veterinary consultations and ongoing care (owners mention being with the practice for “over 2 decades”).
• •Cat dental care (one review describes receiving advice and guidance on dental treatment for a cat).
• •Care for rabbits as well as dogs and cats (rabbits are mentioned in reviews; the website notes Rabbit Welfare Association & Fund standards at specific surgeries).
• •Veterinary Nurse Training facility (listed in the clinic’s structured data).

People

• •Vets and reception/secretary staff are repeatedly mentioned together as “friendly and respectful,” including taking extra steps to communicate clearly with a deaf owner so they understand procedures and required aftercare.
• •Staff handling of anxious or reactive pets is mentioned explicitly: one owner notes their “male-hating female dog” was managed well.
• •Several owners refer to the wider “team” rather than individual names, with long-term clients returning across multiple pets (including puppies and older pets).

Reviews

Google rating: 4.9 stars from 148 reviews.

• •Clear, accessible communication: staff ensuring an owner fully understands procedures and what to do at home.
• •Friendly, welcoming interactions from both vets and front-desk staff; one review also notes a pleasant waiting room.
• •Practical clinical guidance: specific mention of advice and guidance around a cat’s dental treatment.
• •Supportive care in difficult situations: compassion noted around an unexpected rabbit passing.
• •Long-term continuity: owners describing many years (including “over 2 decades”) of bringing multiple pets.