Phoenix Equine – Vets in Exeter
Clinic Overview
- Owners often praise the team’s customer service and communication, with comments about feeling valued as a client and finding the vets and staff knowledgeable, helpful, and approachable. - End-of-life support is a recurring strength in the reviews, with owners describing kind, professional visits and saying they were given time and space during the process. - Some reviews also praise the team’s clinical care alongside manner, including comments that a horse was kept comfortable during a final visit.
Phoenix Equine is an equine veterinary practice in Exeter, Devon, focused on horses. Owner feedback most often highlights kind, approachable communication, supportive end-of-life visits, and positive impressions of the team’s clinical skills and customer service. There is also a serious conflicting complaint describing misdiagnosis, concerns about wound treatment and stitching, and a referral being suggested too late.
Services
- •Equine veterinary visits: Reviews indicate the practice provides ambulatory care, with vets attending horses on site rather than requiring all cases to be seen at a clinic.
- •End-of-life care: Several owners specifically mention euthanasia visits, describing the team as kind, professional, and unhurried, with time and space given to say goodbye.
- •Wound management: One complaint review refers to wound cleaning and stitching, showing that wound treatment is among the types of cases the practice sees.
- •Ongoing horse care and client communication: Reviews also mention support for a small herd and praise for vets who are easy to talk to, suggesting a service style that includes regular owner communication alongside clinical care.
Pricing
No published pricing information is currently available for this clinic.
People
Named team members mentioned by owners include Tony and Charlotte. Charlotte is described as fantastic with one owner’s small herd and very easy to talk to, while another reviewer recommends Tony and his team.
Reviews
Google rating: 4.8/5 from 24 reviews. Written feedback is mostly positive overall, though there is one notably serious negative account.
- •Owners often praise the team’s customer service and communication, with comments about feeling valued as a client and finding the vets and staff knowledgeable, helpful, and approachable.
- •End-of-life support is a recurring strength in the reviews, with owners describing kind, professional visits and saying they were given time and space during the process.
- •Some reviews also praise the team’s clinical care alongside manner, including comments that a horse was kept comfortable during a final visit.
- •One serious negative review alleges repeated misdiagnosis, poor wound cleaning, stitches that were too tight, prolonged suffering, and a delayed referral recommendation.
