Phoenix Equine

Phoenix Equine is an equine veterinary practice (horses). Based on the latest reviews available to us, owners most often mention supportive, unhurried end-of-life visits (being given time and space to say goodbye) and approachable communication (“easy to talk to”), alongside positive comments about the team’s clinical skills and customer service. There is also a serious conflicting account from one owner describing misdiagnosis, wound management concerns (including stitches “too tight” and fluid being trapped), and a delayed referral recommendation.

Concrete specifics mentioned by owners include

• •Attending euthanasia visits and giving families time/space during the process.
• •Descriptions of a “fear free and pain free” experience for the horse during an end-of-life visit (owner perception).
• •Discussion of wound treatment decisions (cleaning and stitching) in a negative review.
• •One review noting COVID guidelines were taken very seriously at the time.

Services

Services are only explicitly evidenced in the reviews available to us

• •Equine end-of-life care/euthanasia visits (multiple reviews reference horses being “put to sleep” and the support provided during that process).
• •Wound management (cleaning and stitching are specifically mentioned in one complaint review).
• •General ambulatory equine veterinary visits (vets “came out” is referenced).

People

Named individuals mentioned in reviews

• •Tony (role not stated): One owner says they would recommend “Tony and his team.”
• •Charlotte (role not stated): Described as “fantastic” with a small herd and “very easy to talk to,” suggesting a communication style some owners value.

Reviews

Google rating: 4.8 stars from 24 reviews.

• •End-of-life support is a recurring positive theme: owners describe vets as kind, professional, and giving them time and space to say goodbye; one owner felt their horse was kept comfortable and “fear free and pain free.”
• •Communication and client experience: comments include “feel valued as a client” and “easy to talk to.”
• •Conflicting experience around clinical care in a serious case: one owner alleges multiple misdiagnoses in one visit, poor wound cleaning, stitches being too tight with fluid trapped, prolonged suffering, and that referral was suggested late—contrasting with other reviews praising clinical skills.