Dog & Cat Vets in Exeter

## Summary Ark Vets - Pinhoe is described in reviews as an **independent veterinary practice** (one reviewer explicitly contrasts them with “large chain vets”). The clinic appears set up for **general companion-animal care** with capacity to handle **same-day urgent illness** and **procedures such as dentistry**, based on recent owner accounts. Concrete examples from the latest reviews include: - **Same-day urgent appointments** for a vomiting/sick puppy, including being **seen immediately** when the owner called back to say they were on their way. - **Dental work** mentioned (a **scale and removal of a canine tooth**) alongside **anti-inflammatory liquid medication**, with the cat returning to normal activity afterwards. - **Wildlife/injured animal care over several weeks**, with ongoing nursing until it could be returned to its natural environment. - Multiple owners mention vets being **thorough** and **explaining options**, including discussing treatment choices before proceeding. ## Services Services and capabilities mentioned by owners include: - **General consultations for sick pets**, including gastrointestinal illness (a “very poorly pup with sickness”). - **Urgent/same-day assessment** when owners are concerned (being booked in the same morning, then seen straight away). - **Dentistry**: teeth scaling and **tooth extraction/removal** (canine tooth removal mentioned). - **Pain/inflammation management**: anti-inflammatory liquid medicine prescribed (as described by one cat owner). - **Care for injured animals over an extended period**, including rehabilitation until safe release (as described in one review). - Owners also mention the practice seeing a range of pets including **cats, dogs, and small mammals** (guinea pigs, gerbils, hamsters are listed by one reviewer). ## People Named team members mentioned in reviews: - **David (vet)**: repeatedly described as the main vet some owners see; examples include spending time with owners during urgent visits, discussing treatment options (including dentistry), and being credited by one owner with helping very sick cats/kittens recover. - **Matt (vet)**: described as “very thorough, helpful and informative.” - **Becky/Becci (nurse)**: described as friendly, kind and approachable. - **Kate**: mentioned alongside David, Matt and Becci as “super helpful” by one cat owner. Across reviews, what owners repeatedly highlight is **thorough explanations**, **time spent in appointments**, and **talking through options before treatment** (e.g., agreeing a dental plan and medication). ## Reviews **Google rating: 4.8 stars from 112 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Access in urgent situations:** same-day booking for a sick puppy and being seen immediately when the owner felt it couldn’t wait. - **Thorough, informative consults:** multiple owners say vets were “very thorough” and explained what was going on and what to do next. - **Treatment decisions discussed:** owners describe vets talking through options and agreeing a plan (example: dental scaling + canine removal + anti-inflammatory medication). - **Longer-term commitment to care:** one review describes weeks of nursing an injured animal back to health for eventual release. - **Independence vs chains:** one owner explicitly says they don’t feel the practice is “out for your money,” contrasting it with large chain vets.

## Summary Beaumont Veterinary Centre provides routine and surgical care for a range of pets (dogs, cats and small animals including guinea pigs, rabbits, ferrets and hamsters). The clinic website lists procedures including keyhole surgery, soft-tissue and orthopaedic surgery, ultrasound, dental examinations, neutering and nurse clinics; emergency care is mentioned but without specifics. From the latest reviews, owners most often describe calm handling and clear explanations during appointments, with several concrete examples: same-day help for a limping dog with medication, dental surgery followed by strong post-operative support, and abscess treatment for a guinea pig. Reviews also include a serious complaint about inconsistent clinical advice between vets and unexpectedly higher charges (including blood tests), plus concerns about sedation dosage and delays transferring records. ## Services Based on the clinic website and the written reviews available: - **Preventive care:** vaccinations; microchipping; flea and worm control. - **Surgery:** neutering; keyhole surgery; soft tissue surgery; orthopaedic surgery. - **Diagnostics:** ultrasound (listed on the website); blood testing (mentioned in reviews). - **Dental care:** dental examinations (website); dental surgery and post-op care (review). - **Nurse-led support:** nurse clinics (website); monthly nurse-administered pain injection for an older cat (review). - **Behaviour and nutrition:** behavioural problems and specialist nutritional advice (website). - **Travel:** pet passports (website). - **Young pet support:** puppy development classes (website). - **Emergency care:** emergency vet services are mentioned on the website, but no details are provided on how this is delivered. ## Pricing Pricing is not published in the information provided, but one recent review reports the following charges: - **Blood tests:** “£102 for the bloods and £104 for the lab to read the results” (described by the reviewer as an unexpected additional cost). - **Sedation tablets for a cat (to facilitate bloods):** £40 for 2 tablets (reviewer’s report). ## People Names and roles listed on the clinic website (with relevant review examples where available): - **Mal Mcguile (Director of Practice):** one reviewer thanks Mal for managing a complex account, timely insurance claims and reimbursements where an account went into credit; another reviewer describes a poor experience involving costs, lack of apology/discount, and a dispute about record transfer. - **Michael Sercombe (Veterinary Surgeon):** mentioned positively for treating multiple cats “with such care” (review). - **Emily Staunton (Veterinary Surgeon):** thanked by name for care and treatment of a guinea pig receiving abscess treatment (review). - **Mandy Kohary (Head RVN):** described as “outstanding” by an owner whose 19-year-old cat attends monthly for a pain injection (review). - **Sarah (new veterinary nurse):** thanked for support alongside Mandy in ongoing monthly care (review). - **Leah (Receptionist):** singled out for helping a distressed owner at reception and for being attentive during a stressful visit (review). ## Reviews **Google rating: 4.7 stars from 277 reviews.** Themes below are drawn from the latest written reviews available to us. - **Calm, reassuring consultations and clear explanations** (especially noted for nervous owners/pets and for cats being handled gently). - **Timely help for urgent-but-not-emergency problems:** one owner reports a same-day appointment for a limping dog and medication that allowed them to manage the issue quickly. - **Procedures with follow-up support mentioned:** dental surgery with “phenomenal” post-operative care; a “small op” for an anxious dog; abscess treatment for a guinea pig. - **Practice environment and front-desk experience:** multiple reviews mention the clinic being clean/tidy and reception staff being helpful; one review highlights being supported during a panic attack. - **Conflicting experiences around continuity, advice and charges:** one longer negative review alleges contradictory recommendations between vets (including whether surgery was necessary), unexpected extra costs for blood tests, concerns about sedation dosage for a small elderly cat, and delays transferring records. Another reviewer also notes staff turnover over several years, while still describing good ongoing nursing and vet care.

## Summary Medivet Exeter Cranbrook (Cranbrook Veterinary Centre) is part of the Medivet group. It’s set up for both routine and urgent problems, with owners describing same-day emergency appointments (one cat seen ~45 minutes after calling) and surgical care for cats. The practice is also described as good at explaining clinical decisions—reviews mention vets and nurses talking through risks, expectations and aftercare, and creating a clear plan after diagnostics (including blood tests with quick turnaround). A few reviews raise cost-transparency issues (one owner says a treatment cost more than outlined the week before and wanted an itemised receipt), alongside many reports of efficient care. ## Services - **24/7 emergency care** (stated by the clinic), with a **nationwide consultation fee of £130 between 7pm and 9am**. - **Urgent appointments** mentioned in reviews (e.g., emergency cat appointment arranged and seen within ~45 minutes of calling). - **Surgery** mentioned for a cat (reviews reference both “care” and “surgery” and discussion of aftercare). - **Diagnostics**: blood tests are specifically mentioned, including quick turnaround and a plan based on results. - **Rabbit care** is repeatedly referenced in reviews (including ongoing visits over several years). - **Veterinary Nurse Training facility** (listed in structured clinic data). ## Pricing - **£130 emergency consultation fee** between **7pm and 9am** (as stated on the clinic website summary). - One reviewer reports **treatment costing more than previously outlined**, and notes they would have liked a **receipt with a breakdown of costs**. ## People - **Ellie** and **Monika** are thanked by name for helping with a dog who was “already feeling much better” after the visit. - **Chris** is repeatedly highlighted for handling rabbits well (“always amazing with my rabbits”). - **Alice (vet)** is praised for being good with an “awkward husky,” alongside clear explanations and a plan following blood tests. - **Ipek (nurse)** is singled out for a knowledgeable, welcoming first visit where questions were answered and the dog engaged confidently. ## Reviews **Google rating: 4.5 stars from 207 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Clear explanations of **risks, expectations, and aftercare**, helping owners feel informed and less stressed. - Reports of **fast help for urgent cases**, including an emergency appointment arranged quickly and improvement soon after. - Positive experiences with **a range of species**, with multiple mentions of **rabbits** as well as cats and dogs. - **Cost communication** is a mixed area: one review describes good care but disappointment that the final cost exceeded what was outlined, and asks for itemised billing; most other recent reviews focus on care quality and efficiency.

## Summary CityVets (Exeter) Ltd is part of the City Vets group, which the website describes as operating across four surgeries. The website also states the practice is RCVS-accredited, with cat-friendly and rabbit-welfare standards listed for specific surgeries (including a Gold Standard RWAF practice at Heavitree). From the latest reviews, this clinic appears set up for both routine pet care and more complex cases: owners mention same-day appointments for problems, pets undergoing general anaesthetic (GA) procedures, and at least one case being referred specifically for rabbit/exotics expertise. Review experiences are mixed: many describe clear explanations and compassionate support (including during euthanasia for elderly pets), while one detailed account alleges repeated missed diagnosis and gaps in pain relief around a severe eye/abscess issue. ## Services - **General veterinary appointments**, including reports of **same-day appointments** when issues arise (owner of a nervous dog says they “never had to wait” and were seen same day). - **Procedures under general anaesthetic (GA)** (one owner reports their dog had **two GA procedures**). - **Rabbit/exotics care**: one owner was advised by two other practices to attend because CityVets had an **exotic pet specialist**; they specifically mention a rabbit case treated successfully. - **Euthanasia**: one owner describes support when elderly pets needed to be put to sleep; another review discusses requesting euthanasia for a small wild animal. - **Diagnostics and treatment escalation (as described in reviews)**: sedation to investigate, discussion of CT scanning, blood tests, and prolonged antibiotics are all mentioned in a negative account of an eye/abscess case (the review claims bloods were not taken as planned, and CT couldn’t be done until later). **Accreditations/standards (from the website):** - RCVS accreditation. - Silver Level Cat Friendly Clinic status listed for two surgeries (Alphington and St Thomas). - Rabbit Welfare Association & Fund (RWAF) standards listed: Silver at St Thomas; Gold Standard RWAF practice at Heavitree. ## People - **Faye / Fay (vet; role not explicitly stated but implied in reviews):** One owner of a nervous dog says **Faye** makes their dog feel settled, listens, and helps, and they report **same-day appointments**. A separate negative review names **Fay** in an account involving delayed diagnosis and mentions she said a **CT scan would be helpful** but couldn’t be done until the Monday. - **Stephen (described as an “exotic specialist vet”):** Praised for treating a rabbit with a serious problem; the owner reports the rabbit recovered and credits Stephen and his team. - **Unidentified reception/front-desk staff:** One negative review describes a “young, blonde haired girl” as dismissive when the reviewer brought in a wild animal for euthanasia. ## Reviews **4.6 stars from 462 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Speed of access:** multiple owners describe problems being handled quickly, including reports of **same-day appointments**. - **Communication and explanation:** owners mention pets being greeted by name and **clear explanations** of what’s happening. - **Support during difficult moments:** one owner highlights staff being **compassionate during euthanasia** for elderly pets. - **Specialist rabbit/exotics help:** one review specifically credits an **exotic specialist vet** for resolving a serious rabbit issue. - **Cost sensitivity mentioned by one reviewer:** one owner says staff will “try and keep the cost down” if you explain financial constraints. - **Serious complaints also appear:** one detailed review alleges **missed diagnosis across multiple visits**, repeated sedation, lack of planned blood tests, and being sent home **without pain relief** during a severe eye/abscess situation; another complains of a **dismissive attitude** when seeking help for a wild animal.

## Summary St Boniface Veterinary Clinic Ltd is a mixed practice (small animals, farm animals and equines) with on-site surgical facilities, hospitalisation, and a vet-led rehabilitation service offering treatments such as acupuncture and hydrotherapy. The clinic’s website mentions a dedicated farm animal team of 8 vets and invites owners to tour its “state of the art” surgery. From the latest reviews, owners repeatedly describe: - Help with both urgent and ongoing cases (including a late-night Saturday emergency visit and an emergency spay). - Rehabilitation/comfort care being used alongside medical treatment (laser treatment for arthritis is mentioned). - End-of-life care handled in a planned, calm way (including arranging for a pet to stay at home with the family, and euthanasia described as dignified and peaceful). No corporate group ownership is mentioned in the provided website summary or reviews. ## Services Based on the clinic website summary and the latest reviews, services and capabilities mentioned include: - Small animal veterinary care (including medications/ongoing management for chronic illness and cancer support) - Farm animal veterinary care (website mentions a dedicated farm animal team of 8 vets) - Equine veterinary care (from routine preventative care to surgical and hospitalisation facilities) - Routine preventative care - Surgical facilities (reviews mention an emergency spay; website references surgical facilities) - Hospitalisation (website) - Rehabilitation (website states this is vet-led, supported by the nursing team) - Acupuncture (website) - Hydrotherapy (website) - Manual therapies (website) - Electrotherapies (website) - Laser treatment for arthritis (mentioned in a review) - End-of-life care (multiple reviews describe euthanasia being managed with dignity, respect, and comfort) ## People Names mentioned positively in the latest reviews include: - **Alice (vet)** – repeatedly credited for ongoing support and communication during treatment (including a dog’s infected claw bone), and for helping owners through difficult decisions at the end of life (with nurse Beth also mentioned alongside her). - **Carly** and **Catherine** – thanked for care during treatment for an infected claw bone; Catherine is also mentioned providing **laser treatment for arthritis**. - **Nathan (vet)** – described as consistently kind and supportive across multiple visits, including helping with issues unrelated to a pet’s late-stage cancer; also specifically mentioned as being good with a **reactive dog**. - **Nina** and **Naomi** – thanked for attention during a dog’s cancer journey; Naomi is noted for being helpful with medications. - **Charlotte (reception)** – singled out for arranging for a pet to **stay at home with the family** and for being patient and empathetic during end-of-life arrangements. - **Lin** – praised for liaising with a vet to help an owner obtain needed medication. - **Beth (nurse)** – mentioned alongside Alice for support during end-of-life care. - **Ben (vet)** – described as answering questions carefully and helping an owner feel confident in an end-of-life decision. - **Tony (vet)** – mentioned as knowledgeable and particularly good with **Staffies**. - **Ryan** – thanked by name (role not specified in the review). ## Reviews **Google rating: 4.9 stars from 245 reviews.** Themes below are drawn from the latest written reviews available to us. - **Urgent help when owners are stressed:** a late-night Saturday emergency visit is described as “nothing was too much trouble,” with explanations given in an easy-to-understand way. - **Complex and long-running cases:** owners mention support through cancer journeys and treatment for an infected claw bone. - **Pain/comfort support alongside treatment:** laser therapy for arthritis is specifically referenced, with the owner reporting improved comfort for their dog afterwards. - **End-of-life care that’s planned and respectful:** several reviews describe euthanasia as peaceful/dignified, with practical support such as arranging for a pet to remain at home with the family and staff taking time to answer questions.