Moorgate Veterinary Group

- Several reviewers highlight reliable 24/7 availability and prompt help in urgent situations, including out-of-hours support for a sick dog and short-notice end-of-life care. - Compassionate handling of difficult cases is a recurring positive theme, with owners praising kindness, calm communication, and thoughtful gestures such as a sympathy card. - There is also some negative feedback around customer service, complaint handling, and a feeling from a few reviewers that the practice pushes additional spending.

Services

•Mixed practice care listed on the website, covering small animals, farm animals, equine work, camelids, and Chicken Vet services.
•Out-of-hours care: the practice says it provides its own 24/7/365 emergency service.
•Review examples include urgent help for a dog with vomiting and diarrhoea after evening phone advice, treatment for a visiting dog's lameness, and short-notice attendance for a dog at the end of its life.
•Equine end-of-life support is also mentioned in reviews, with one owner describing a calm, quick and pragmatic visit for an elderly pony.

Pricing

No published pricing information is currently available for this clinic, though reviews give a mixed picture on cost, with one owner describing the bill as extremely reasonable and others criticising upselling or mark-ups.

People

•Stein is named in reviews about an elderly pony visit and is described as pragmatic, professional and kind.
•Other reviews praise an unnamed on-call vet for handling an unwell dog well out of hours, and another unnamed vet for compassionate end-of-life support for a dog.

Reviews

Google rating: 4.7/5 from 47 reviews.

•Several reviewers highlight reliable 24/7 availability and prompt help in urgent situations, including out-of-hours support for a sick dog and short-notice end-of-life care.
•Compassionate handling of difficult cases is a recurring positive theme, with owners praising kindness, calm communication, and thoughtful gestures such as a sympathy card.
•There is also some negative feedback around customer service, complaint handling, and a feeling from a few reviewers that the practice pushes additional spending.
•Overall, the written feedback shows strong appreciation for emergency and end-of-life care, alongside a smaller number of concerns about the non-clinical side of the experience.

Reviews for Moorgate Veterinary Group

Note: Showing the 10 most recent Google reviews out of 47 we track in total. Recent reviews may not be representative of overall sentiment.

mllayatwo

3 weeks ago

AVOID if you care about your pets! Our cat's tail was bitten and of course couldn't lift it due to pain and inflammation, but the vet started talking about possible amputation and prescribed ONE anitobiotic tablet. It took two more return visits for a female vet to act sensibly and prescribe us a week's course of medication, which heal the wound completely. On complaiining to the practice, their response was defensive and uncaring, quote "I've got to defend my team". So what about client care, aminal care and admitting you were wrong?? Sadly, this is the case with all vets.

caroline webster

4 months ago

In my experience they focus too much on selling stuff. The priority appear to be to get you spending as much as they can. Despite the caring vets, the poor customer service meant I left after 15 years and took my business to Okeford vets in Chagford.

Charles Pearmain

9 months ago

Moorgate, although we hadn't used them before, sent out a vet at very short notice to our dog Rosie who was at the end of her long life. The Vet was kind and compassionate with both us, and most importantly, Rosie. They even sent a sympathy card with a little packet of flower seeds, which we both thought was a lovely touch. When I asked for the bill some weeks later (I was concerned that they'd forgotten) it was extremely reasonable, especially for such great service. Recommended.

Elisabeth Carlton

1 year ago

Stein came to see my elderly pony and was pragmatic, professional and kind in dealing with her. We made the decision to end her life and it was done quickly and calmly. Thank you