Vets4Pets Exeter

- Recent reviews are mostly very positive, describing a professional, kind team and high standards of care. - Communication is a consistent strength: owners mention clear explanations, help with treatment options, and thoughtful support during difficult cases and aftercare. - Several reviews highlight how well the team handles nervous pets, with named vets helping an anxious dachshund relax and build trust.

Vets4Pets Exeter is a corporate Vets4Pets practice in Exeter treating small animals and exotic pets, including reptiles and other small mammals. The clinic offers a broad range of surgical, diagnostic and inpatient facilities, with out-of-hours emergency care provided by Eves Veterinary Emergency Service. Recent feedback is largely very positive, especially around clear communication, kind handling of nervous pets and supportive aftercare.

Services

•Surgery and procedures: airway surgery, cruciate surgery, fracture repair, orthopaedics, soft tissue surgery, ear surgery, dentistry including dental X-ray, and anaesthesia.
•Diagnostics and monitoring: in-house lab testing (biochemistry, haematology and electrolytes), blood pressure monitoring, ECG, echocardiography, endoscopy, ultrasound, digital X-ray and Tonopen eye pressure testing.
•Hospital and advanced care: in-house blood transfusions, an oxygen chamber, laser treatment, isolation facilities, and separate dog and cat wards.
•Routine and supportive care: nurse clinics, weight clinics, microchipping, prescriptions, pet passports/animal health certificates, bereavement support, home visits and physiotherapy. Reviews also mention additional vaccinations, and one reviewer specifically discussed trying to book cat neutering and microchipping.
•Species treated: small animals as well as exotics, with small mammal medicine and surgery specifically listed. One recent review also highlighted helpful phone support regarding a gerbil.
•Out-of-hours and training: emergency care outside normal hours is handled by Eves Veterinary Emergency Service, and the practice is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review feedback on cost is mixed but leans positive, with one owner describing the fees as very reasonable and saying they did not feel pushed into unnecessary medication.

People

Named team members mentioned by clients include Stef, praised for being especially helpful over the phone, and vets Bronwyn, Annelie and Dr Agos, who were all highlighted for their calm handling of a nervous dachshund. Dr Agos was also specifically thanked for treating a dog with a severe ear infection. More broadly, several reviews speak warmly about both the reception and clinical teams, though there is one detailed complaint about a front-desk interaction.

Reviews

Vets4Pets Exeter has a 4.4-star Google rating from 213 reviews.

•Recent reviews are mostly very positive, describing a professional, kind team and high standards of care.
•Communication is a consistent strength: owners mention clear explanations, help with treatment options, and thoughtful support during difficult cases and aftercare.
•Several reviews highlight how well the team handles nervous pets, with named vets helping an anxious dachshund relax and build trust.
•Reception feedback is mixed: some owners describe easy registration, good appointment availability and helpful staff, while one 1-star review reported a confusing booking experience and feeling pushed towards insurance.

Reviews for Vets4Pets Exeter

Note: Showing the 10 most recent Google reviews out of 213 we track in total. Recent reviews may not be representative of overall sentiment.

allison thorne

1 month ago

Jenna Holly

2 months ago

Lovely team and really high standards. When my dog needed treatment everyone was so professional and kind

Elaine

4 months ago

Katay Can

6 months ago

bogusia lata

lois elizabeth

Just a shoutout to someone called Stef who works here - was extremely helpful with me on the phone yesterday about my little gerbil. Really went above and beyond - thank you Stef for your kindness towards me and my boy Ned

David Goff

8 months ago

Having worked previously for The Blue Cross I have never been a fan of “Corporate” vets however the team at Vets 4 Pets Exeter are wonderful. Both my dogs (a nervous Long Haired Dachshund and a very goofy Doberman) love coming to the vets. My Doberman Loki always looks for people on reception after I have weighed her and she is treated like a Princess by the team. Reggie our Dachshund had a bad start in life and is especially wary of females but literally with two of the vets, Bronwyn and Annelie he was so at ease with them and he especially loves Dr Agos who was great when he saw our Reggie with a very bad ear infection so much so when he sees him in passing he gets lots of tail wagging. We have never been pressured to purchase non necessary medication, their costs and fees have always been very reasonable ,and the team provide superb care to my dogs. I have read bad reviews but I certainly have not experienced anything other than first class care from both the reception and veterinary team. The reception team and veterinary team have always been excellent and I won’t be changing .

Emily C

1 year ago

Completely unhelpful. The woman with the short hair, older woman at the desk had no idea what was doing and lacked any basic customer service skills. My request was simple, but she ended up bringing up passed away animals, and asking if my name was Miss Hill? I literally went in there to get my cat booked in for micro chipping and neutering - probably one of the simplest procedures for the vets Right? See the photos below. Before I went up there in person, I had emailed asking about neutering and micro chipping. I was quoted a price and told to contact the vets. So on Saturday I did just that - I went into The practice to sort this out, I had cash ready. I wanted to book the appointment. The woman who helped me had no idea what she was doing she called me Miss Hill for some reason?? Then she went in the back for about five minutes and came back out looking even more clueless. She ended up trying to upsell me into some insurance and I walked away with no appointment for my cat. She told me that I would get a call within the next few days from a nurse??? Then later that day I get an email asking me to contact the practice to arrange an appointment???? I mean what the hell? I was up there in person to do that - this Was such a waste of time. I’ve gone to City Vets vets Instead, I was treated much more kindly at the front desk.