St Davids Veterinary Group - Exeter

I cannot speak highly enough of this veterinary practice. I sadly rescued a seagull out of the road on Christmas Day who had been hit and broken its wing. I was concerned if anyone would be open on Christmas Day to help me. I spoke to a lovely lady on the phone who was incredibly positive throughout and said to come down whenever I could. When I arrived I was greeted by the same lady who was on the reception. I was then assisted by a lovely gentlemen who came outside to help me. Unfortunately his wing was broken so he was to be euthanised but the lovely vet explained to me as he examined what he would do and this comforted me greatly. Amazing, considerate team. Efficient, professional and compassionate. Thank you for caring guys, you’re a credit to the organisation.

I had to have my elderly jack russell taken in as an emergency in the early hours of sunday morning, Oliver the vet on duty was extremely kind and caring to my little dog and family who were with him. Sadly Oliver had to put my little dog to sleep, which he did with so much dignity and compassion, i will be forever grateful. I truly cannot thank him enough.

Very grateful for the support and advice from the kind staff at the vets following my kittens neutering. It’s been greatly appreciated and they’ve answered all of my questions (I had plenty of them!)

We want to say a heartfelt thank you to everyone at St David’s Vets (St David’s Station branch) for the kindness, love and care you’ve shown to our cat Fuzz over the years. She reached an incredible 19 years old, and we’re so grateful for the care and support that helped her stay happy and comfortable throughout her long life. Fuzz was never the biggest fan of her trips to the vets (especially the nail clips!), but you always made her visits calm and gentle, which meant a lot to her and to us. Thank you for looking after her so wonderfully and for always treating her with such compassion. 🐾

We want to say a heartfelt thank you to everyone at St David’s Vets (St David’s Station branch) for the kindness, love and care you’ve shown to our cat Fuzz over the years. She reached an incredible 19 years old, and we’re so grateful for the care and support that helped her stay happy and comfortable throughout her long life. Fuzz was never the biggest fan of her trips to the vets (especially the nail clips!), but you always made her visits calm and gentle, which meant a lot to her and to us. Thank you for looking after her so wonderfully and for always treating her with such compassion. 🐾

I was looking after a friend’s dog and had to take her to the vet on Sunday evening - the staff were lovely; kind, calm and explained all the options and helped me and the owner (who was abroad and had to be contacted by phone) , to make the best decision for the dog. Excellent service, no unnecessary procedures or treatments and I would fully recommend the practice to others

I was looking after a friend’s dog and had to take her to the vet on Sunday evening - the staff were lovely; kind, calm and explained all the options and helped me and the owner (who was abroad and had to be contacted by phone) , to make the best decision for the dog. Excellent service, no unnecessary procedures or treatments and I would fully recommend the practice to others

I took my cat to the out of hours vets earlier this year. The vet was very helpful and took time to really understand my concerns. She was understanding and supportive. Highly recommend this vet practice.

i unfortunately had to bring my senior cat in as an emergency to be put to sleep and the team here were so supportive. every staff member i spoke to was so kind, helpful , friendly and understanding and gave me plenty of time to say goodbye. they treated my beautiful girl with such respect and were so gentle and patient with her, they explained the whole process thoroughly, gave me plenty of time to make the necessary decisions and be with her, and made her as comfortable as possible in her final hours. i can’t thank the team enough for being so wonderful to us in such a difficult time, even dealing with other patients too they were so efficient and helpful, and i would definitely recommend this practice. thank you x

We are first time dog owners with a 13 week puppy. St David's veterinary hospital is not our usual vet. We were sent here in an out of hours emergency. The whole experience has been baffling from start to finish. We were told to ring when we arrived, so we did, we were taken through a back entrance, straight into a consulting room, our details taken down (wrongly btw), then the vet came in, took the dog, and didn't appear again for over an hour. No one came to update us, no one to explain what was happening. We were alone, in the room, stressed out of our minds. Eventually the vet came back, updated us, went to get some medication, then said I'll be back in a moment, see if you can get her to eat, I've just got to see to another case that's come in Another hour and a half passes, we've not been given any water for the dog, which is mad considering she was made to vomit, no one has seen to us, we are still waiting. Eventually the vet pops her head in, says she will be there in a moment. When she does come back in, she admits she had forgotten about us. We then asked how we pay, to which we were told we will sort the payment out at a later date, just get her home and we were showed out of the back entrance again. We then receive a very rude call the following day, chastising us for not paying in reception there and then, we explained what had happened, and the person on the end of the phone refused to believed what happened. At no point during this experience had we been told what anything cost, so we queried how much, they said well you should know and we told them no one had explained the cost, which they then refused to believe. Eventually, when we had been told how much it was, we paid over the phone. We filled out the insurance form the day after we paid, and two weeks later they still have not responded to our insurance company to confirm they treated her. We called to chase it, and they said they would escalate it to a manager, but still there has been no confirmation. I get that it may have been a busy day and I am totally sympathetic to that, however a little communication would have gone a very long way. A really traumatic, stressful experience all round.